We want you to be 100% satisfied with your new greenhouse. We realise that it is an important decision for you to take, so we guarantee your complete satisfaction by giving you the best impartial advice and technical support, seven days a week - right from the moment you first call us
We will confirm your order in writing, with the approximate delivery time, together with any special delivery instructions you want us to follow.
If you wish, you can delay delivery for up to a year, during which time we will hold your greenhouse in stock ready for delivery when you want it.
If, for any reason whatsoever, you decide to cancel your order, this will be accepted if notified to us at least seven days before the agreed delivery date. We will then refund your deposit in full. No quibbles, no arguments.
However, if for any reason you don't agree that your new greenhouse is the finest available, at the best possible price, then simply put it back in its original box and return it to us within 30 days of delivery. We guarantee to refund you 100% of the price paid, less agreed delivery and collection charges. No quibbles, no arguments.
Your new greenhouse is designed to give you enjoyment for many years. For peace of mind, all our greenhouses have a free 10-year frame guarantee. This valuable guarantee against any manufacturing faults also extends to your choice of powder coated coloured finish.
Exclusions include moving parts, glazing, wind, weather or accidental damage and labour
If you change your mind, want a different model or size or need to add anything - it's easy - just give us a ring or contact your local agent and we'll help you to change your order easily. (restrictions apply on specially adapted greenhouses)